Binding version: the Polish text. This English translation is provided for information. If the versions differ, the Polish text prevails.

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Terms of Service for the Elevate platform

Version 4. Effective from 28 July 2026.

Publication approval reference: B2BNET-TERMS-V4-APPROVAL-2026-07-28-OWNER-NO-EXTERNAL-COUNSEL.

§1. Provider and intended users

1. The provider of the Elevate platform (the “Platform”) is B2B.net S.A., with its registered office at Aleje Jerozolimskie 180, 02-486 Warsaw, KRS 0000387063, NIP 5711707392, REGON 28061333000000, share capital PLN 1,360,000.00 paid in full, operating under the Dynaminds brand (the “Provider”).
2. Contact for Platform, payment and complaint matters: [email protected]. Data-protection contact: [email protected].
3. The Platform is a B2B service intended for businesses. A person acting as an Organization owner or admin represents that they are authorized to enter into contracts and place orders on behalf of the Customer.
4. Self-service paid orders are intended solely for transactions directly connected with the Customer's business and having a professional nature for that Customer. A natural-person entrepreneur for whom an order is not professional should not use self-service Checkout and should contact the Provider before purchase.
5. If, despite paragraphs 3–4, mandatory consumer or consumer-like entrepreneur protections apply to the Customer, those rules prevail and these Terms do not restrict the rights arising from them.

§2. Definitions

1. Customer or Organization means the business using a segregated workspace in the Platform.
2. User means a person using the Platform within an Organization.
3. Credit means a prepaid settlement unit used to order work quoted in the Platform.
4. Elevate Access or Access means the standard monthly Platform-access subscription.
5. Elevate Enterprise or Enterprise means a subscription with a price, scope and terms individually agreed for a specific Organization.
6. Billing Period means a monthly Access period for which Stripe has confirmed successful payment.
7. All amounts stated as “net” exclude VAT and any other applicable tax.

§3. Account, Organization and contract formation

1. Use of the Platform requires an individual Account and membership in an Organization.
2. The electronic-services contract is formed through active acceptance of the published Terms and acknowledgement of the Privacy Policy. Acknowledging the Privacy Policy is not consent to data processing where the applicable legal basis is contract, legal obligation or legitimate interest. The Provider records the accepting person, document identifiers, versions, cryptographic hashes, language, time and context of acceptance.
3. A paid order requires the owner or admin role and a separate active acceptance of the documents shown before payment.
4. The Customer is responsible for accurate Organization, billing and User-permission data.

§4. Free trial

1. An Organisation created through self-service receives a free trial of 30 days from the moment it is created. The trial requires no payment card details and does not convert automatically into a paid service.
2. The Organisation receives 5 trial Credits at the start. That number equals the monthly Credit allowance of Elevate Access.
3. Trial Credits expire at the end of the trial if unused. They are not separately purchased Credits within the meaning of §6, and the no-expiry rule does not apply to them. They are non-refundable and non-exchangeable. Expiring Credits are consumed first.
4. During the trial the Organisation uses the Platform to a scope corresponding to Elevate Access, without a guaranteed SLA, guaranteed response time or guaranteed availability.
5. After the trial ends the Organisation cannot create new tickets until Elevate Access is purchased. Access to data gathered during the trial is retained; the end of the trial does not by itself delete the Account, the Organisation or any data.
6. The trial is available to an Organisation once. The Provider may refuse a further trial to an Organisation connected with a previously used trial.
7. The Provider may change the trial length and the number of trial Credits with future effect. Such a change does not affect trials already started.

§5. Platform scope and technical requirements

1. The Platform includes ticket handling, communications, a knowledge base and administration. Additional features may require a separate order or configuration.
2. Internet access, a current supported browser with JavaScript and cookies, and an active email address are required.
3. Providing unlawful content, circumventing safeguards, disrupting the Platform and sharing Accounts with unauthorized persons are prohibited.
4. Notices concerning unlawful content or security violations may be sent to [email protected] and should identify the content location, grounds for the notice and contact details. The Provider may preserve evidence, restrict access to content or an Account, and provide required information to competent authorities.
5. Where mandatory law requires it, the Provider gives reasons for a decision restricting content or an Account and information about the available appeal route.

§6. Credits purchased separately

1. A Customer may purchase any positive whole number of Credits at one fixed price of PLN 170.00 net per Credit.
2. The unit price does not depend on the number purchased. No volume discounts, tiers or packs with a different unit price apply.
3. The self-service channel may impose a technical quantity limit per payment session. Orders above that limit are handled by sales or invoice at the same PLN 170.00 net per Credit, without a volume discount.
4. Credits are granted only after successful payment is confirmed, once per order. Merely creating a payment session or an unpaid invoice does not grant Credits.
5. Purchased Credits do not expire unless mandatory law or an individual agreement provides otherwise. The Credit cost of requested work is shown in the Platform before the quote is accepted.
6. Credits are not legal tender, electronic money or a financial instrument. They do not bear interest, are not transferable and are not redeemed for cash, except for a refund required by mandatory law, an accepted complaint or an express agreement with the Provider.
7. The Customer may not resell Credits or transfer them between Organizations without the Provider's prior consent in writing or documentary form.

§7. Elevate Access

1. Access costs PLN 499.00 net per month. Applicable VAT is added.
2. Access provides the core Platform capabilities: ticket handling, communications and the knowledge base.
3. For every successfully paid monthly Billing Period, the Organization receives exactly 5 Credits. They are granted after payment confirmation and only once for that Billing Period.
4. A missing or reversed payment does not produce a Credit grant for the period; a grant may be corrected following a refund, chargeback or payment dispute.
5. Credits included with Access are intended for use during the paid Billing Period and expire at its end if unused. Expiring Credits are consumed first.
6. Access does not include a guaranteed SLA, guaranteed response time, guaranteed availability, service credits or penalties. Informational priorities, target dates and clocks displayed in the Platform are not an SLA.

§8. Elevate Enterprise

1. Enterprise has no public or standard price. The net monthly price, service scope, any Credits, entitlements, term, notice and other conditions are agreed individually for each Organization.
2. An SLA, guaranteed response times, availability targets, escalation procedures and remedies apply only if, and only to the extent that, they are expressly stated in the accepted Enterprise agreement for that Organization.
3. The Enterprise agreement prevails over these Terms only for specifically agreed discrepancies. Terms agreed for another company confer no rights on the Customer.
4. Enterprise is concluded through an assisted sales process and cannot be activated through public self-service Checkout.

§9. Payments, VAT and invoices

1. All prices in §6–§8 are net prices. Applicable VAT or other tax is calculated and added under the law and the Customer's accurate tax data.
2. B2B.net S.A. remains the seller of the services. Stripe acts as a technical payment and billing provider. Use of a particular payment method may be subject to its provider's terms.
3. The Customer provides complete and accurate billing data and, where applicable, a NIP or EU VAT number. The Customer is responsible for updating that data before an invoice is issued.
4. Invoices are issued and made available through the Polish National e-Invoice System (KSeF) where required by law. Otherwise, they may be issued and delivered electronically or by another legally permitted method. A Stripe visualization or message does not replace an invoice issued by B2B.net S.A.
5. Failed, rejected, reversed or disputed payments may suspend order fulfilment, adjust the Credit balance or restrict paid features, subject to rights arising from mandatory law.

§10. Access renewal and cancellation

1. Access renews automatically each month and is charged in advance until the Customer disables renewal.
2. Cancellation takes effect at the end of the current paid Billing Period and does not remove amounts already due for a period that has begun.
3. A refund or correction is made where required by law, an accepted complaint or a separate agreement. Non-use of the Platform or Credits does not automatically create a refund.

§11. Work fulfilment and Credit balance

1. Work requiring Credits is performed after a quote is presented and accepted and sufficient balance is available.
2. The Credit ledger is the source of grants, reservations, consumption, adjustments and reversals. A duplicate payment message does not grant the same Credits again.
3. Following a justified refund or chargeback, the Provider may reverse Credits granted by that payment. If they have already been used, the balance may be adjusted, subject to applicable law.

§12. Availability and no Access SLA

1. The Provider performs Access with professional care and takes reasonable steps to maintain Platform availability and security, but does not guarantee uninterrupted operation.
2. Planned maintenance, provider incidents, force majeure and necessary security measures may cause interruptions.
3. SLA guarantees can arise only from Enterprise or another express individual agreement accepted by authorized parties.

§13. Data and confidentiality

1. Personal-data processing is described in the Privacy Policy and, where applicable, the DPA.
2. The Customer retains rights to content submitted to the Platform and authorizes the Provider to use it as necessary to provide the service.
3. The parties protect confidential information under the law and applicable agreements.

§14. Security and suspension

1. The Provider may temporarily restrict access where necessary to protect the Platform, data or other customers, or following a material breach of these Terms or a missing required payment.
2. Where reasonably possible, the Customer will be informed of the reason and the steps required to restore access.

§15. Intellectual property

1. The Platform, software, interfaces, documentation and marks belong to the Provider or its licensors.
2. The Customer receives a non-exclusive, non-transferable right to use the Platform for its own business purposes during the applicable service term.

§16. Liability

1. Subject to paragraphs 3–4, to the extent permitted by law the Provider excludes liability to a B2B Customer for indirect loss and loss of profit, and its aggregate liability for an event or series of related events is limited to net fees paid by the Customer for the relevant service during the 12 months preceding the first event.
2. The limitation in paragraph 1 does not release the Customer from proving loss, causation and the other requirements for liability.
3. The limitations do not apply to intentional harm or liability that cannot be excluded or limited under mandatory law.
4. The limitations do not prejudice mandatory consumer or consumer-like entrepreneur rights where they apply despite the Platform's B2B purpose.
5. AI-feature outputs are supportive, may contain errors and require User verification before a decision or action.

§17. Complaints

1. Complaints about the service, charges, Credits or payments may be sent to [email protected] and should identify the Organization, contact details, issue and requested resolution.
2. Complaints are handled without undue delay and no later than 14 days, unless a particularly complex matter requires further information; the Customer will then be informed of the expected timeline.

§18. Term and termination

1. The Account contract continues until deletion or termination under these Terms. Ending a subscription does not automatically delete the Organization or billing history that must be retained by law.
2. The Customer may terminate the Account contract in settings where that function is available, or by emailing [email protected]. Termination does not affect amounts due for a paid period already begun or statutory record-retention duties.
3. Before data deletion, the Customer should export any information it needs. The Provider deletes or anonymizes data after the applicable retention periods, taking into account the DPA, Privacy Policy and legal duties.
4. The Provider may terminate for good cause, including a material or repeated violation of law or these Terms, after notice and an opportunity to cure where the nature of the breach permits it.

§19. Changes to the Terms

1. A new version is published with an effective date and provided on a durable medium or in a form that can be stored and reproduced.
2. The Customer is informed of a change affecting an existing continuous service at least 14 days before it takes effect, unless an earlier change is necessary due to law, security or correction of an obvious error and does not worsen the Customer's position.
3. The Customer may terminate a continuous service before the change takes effect. A material change to pricing or paid-service terms requires renewed active acceptance before a later purchase or continued service to the extent required by law.
4. Acceptance evidence is bound to the exact document identifier, version, hash and language; a later change does not replace historical evidence.

§20. Governing law and final provisions

1. Polish law applies. B2B disputes are heard by the court having jurisdiction over the Provider's registered office unless mandatory law, including rules protecting a consumer-like entrepreneur, provides otherwise.
2. The DPA prevails for personal-data processing. An accepted Enterprise agreement prevails for individually agreed Enterprise conditions.
3. The Polish language version is binding. The English version is provided for information.
4. If one provision is invalid or ineffective, the remaining provisions continue to apply; mandatory law and the lawful solution closest to the parties' commercial purpose apply in its place.
5. The Terms are available free of charge before contract formation at a permanent Platform address in a form that can be stored, reproduced and retained.